I just called our local Indian takeaway to order some yummy Friday night food. At the end of the phone call, when I gave my name, the guy at the other end of the phone stopped me and asked if I’d ordered a meal from them on 3rd September.

I was slightly bewildered and couldn’t remember. But on mention of a missing keema nan it all came flooding back.

A few weeks back (apparently on 3rd September), we ordered and collected an Indian takeaway. On getting it home I was rather distressed to find that it was missing from the paper bag. I recovered though and, ultimately, forgot about it.

Until tonight when the lovely man at the Pipasa remembered my name (and, probably, my identical order!) and told me that he wasn’t going to charge me for my keema nan this time.

How good is that for customer service? )